Privacy Policy

Effective Date:2024/12/21

Rusin Display values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your information when you visit our website, use our services, or communicate with us.

We collect the following types of information from visitors to our website:

a) Personal Information Provided by You

  • Contact Information: When you fill out forms on our website (e.g., to request a quote or for inquiries), we collect your name, email address, phone number, and other details you provide.
  • Service-Specific Information: If you inquire about our 3D content customization or music production services, we may collect additional information about your project requirements.

b) Automatically Collected Information

When you browse our website, we may automatically collect the following information:

  • Technical Data: IP address, browser type, operating system, and device information.
  • Usage Data: Pages viewed, time spent on the website, clicks, and navigation behavior.

c) Cookies

We use cookies to enhance your experience on our website. Cookies are small files stored on your device that help us analyze website usage and remember your preferences. For more details, please refer to our Cookie Policy.

We use the collected information for the following purposes:

a) To Provide Services

  • To process inquiries about OLED screen products, 3D content customization, and music production services.
  • To send you quotations, project updates, or other requested information.

b) To Improve Our Website and Services

  • To analyze website usage and improve functionality.
  • To personalize your experience and offer relevant content.

c) To Communicate with You

  • To respond to your inquiries or requests.
  • To follow up with you regarding quotations or additional project details.

d) For Marketing

  • With your consent, we may send you promotional materials, newsletters, or updates about our services. You can opt out of marketing communications at any time by contacting us or using the unsubscribe link in our emails.

We respect your privacy and do not sell, rent, or share your personal information with third parties except as follows:

  • Service Providers: We may share your information with trusted third-party service providers who help us operate our website, process inquiries, or deliver services.
  • Legal Compliance: We may disclose your information if required by law or to protect our legal rights.
  • Business Transfers: In the event of a merger, acquisition, or sale of our business, your information may be transferred to the new owner.

We respect your privacy and do not sell, rent, or share your personal information with third parties except as follows:

  • Service Providers: We may share your information with trusted third-party service providers who help us operate our website, process inquiries, or deliver services.
  • Legal Compliance: We may disclose your information if required by law or to protect our legal rights.
  • Business Transfers: In the event of a merger, acquisition, or sale of our business, your information may be transferred to the new owner.

Depending on your location, you may have the following rights regarding your personal information:

  • Access: Request access to the personal information we hold about you.
  • Correction: Request correction of inaccurate or incomplete information.
  • Deletion: Request deletion of your personal data, subject to legal and contractual obligations.
  • Opt-Out: Opt out of receiving marketing communications from us.

To exercise your rights, please contact us at info@rusindisplay.com.

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of third-party websites before providing any personal information.

Our website and services are not intended for children under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a child, we will take steps to delete it.

If you are accessing our website from outside of China, please be aware that your information may be transferred to, stored, and processed in China, where our servers are located. By using our website, you consent to this transfer and to the processing of your data in accordance with our privacy policy.

We may update this Privacy Policy from time to time. Changes will be posted on this page, and the “Effective Date” will be updated accordingly. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:

Shenzhen Rusin Technology Co.,Ltd

Email: info@rusindisplay.com

Address: 3rd Floor, Building A4, Tianrui Innovation Park, Fuyuan 1st Road, Bao’an District, Shenzhen City, Guangdong Province, China.

Effective Date: October 17, 2025

Thank you for choosing our products!

We are committed to providing high-quality products and professional services to our customers.

If you have any questions or are not satisfied with your order, we will do our best to offer timely and effective solutions.

Please read the following After-Sales Policy carefully to understand the detailed terms and procedures.

We provide full delivery documentation support for all products purchased from our company.

If you find any issues upon receiving the goods, please contact your logistics provider or insurance company immediately.

We will provide the necessary supporting documents, including:

• Commercial Invoice (CI) and Packing List (PL)

• Certificate of Origin or Factory Certificate

• Photos and video documentation

• Other materials you may require

We offer a 30-Day Hassle-Free Return Policy.

If you are not satisfied with your product within 30 days after receipt, you may request a return.

2.1 Return Conditions

• The return request must be submitted within 30 days after receipt;

• The product must remain in its original condition, with complete packaging and accessories, and without any damage or missing parts;

• The following products are non-returnable:

◦ Customized or personalized items;

◦ Products explicitly marked as “non-returnable” at the time of purchase.

2.2 Return Process
  1. Contact Customer Support: Provide your order number and a description of the issue to apply for a return.
  2. Follow Return Instructions: Complete the return process according to our support team’s guidance.
2.3 Return Logistics

• Customers are responsible for arranging the return shipment and covering the related shipping costs.

• It is recommended to use a trackable shipping method and purchase shipping insurance to ensure safe delivery.

2.4 Refund Amount

Refunds apply to the product price only, excluding shipping fees, customs duties, or other related expenses.

2.5 Refund Process

• Processing Time: Once the returned product is received or the issue confirmed, refunds will be processed within 14 business days.

• Refund Method: The refund will be returned to the original payment account.

3.1 Three-Year Warranty

All products come with a Three-year free warranty starting from the date of receipt.

During this period, parts damaged due to non-human factors can be replaced free of charge.

The warranty does not cover:

• Human-caused damages (e.g., drops, water exposure, improper operation);

• Damages caused by external factors (e.g., natural disasters, unstable voltage);

• Issues resulting from unauthorized repairs or modifications.

3.2 Warranty Resolution Process

  1. Contact Customer Support: Provide the order number, issue description, and relevant photos/videos.
  2. Verification: The issue will typically be verified within 3–5 business days.
  3. Resolution: Once confirmed, we will provide replacement parts free of charge and offer remote installation guidance.
3.3 Out-of-Warranty Service

For products that are not eligible for free warranty or have expired warranties, we offer paid repair services, including:

• Replacement part costs;

• Shipping and logistics fees;

• Other necessary service charges.

For after-sales support or inquiries, please contact us via:

Email:info@rusindisplay.com

Address: Room 1009, Tangwei Shareholding Building, Fuhai Sub-district, Bao’an District, Shenzhen City, China

We will respond as soon as possible and provide assistance.

We are committed to ensuring that this policy remains clear, fair, and transparent, and to delivering excellent service to our customers.

If you have any questions, please contact our customer support team.

This policy may be updated in accordance with operational or regulatory changes.

For purchases made before a policy update, the terms effective at the time of purchase will apply.

Rusin Technology (Nilv Technology) reserves the final right of interpretation of this policy and its terms to ensure fairness and consistency in implementation.

Important Notice

As of October 17, 2025, Shenzhen Nilv Technology Co., Ltd. will no longer directly provide shipping or logistics services.

You may either use your long-term freight forwarder or our recommended third-party logistics partners.

With your authorization, we will assist in providing all necessary shipping and customs documentation (including Packing List, Commercial Invoice,etc) to ensure smooth transportation and insurance claim processes.

Please note that all shipping services are performed by independent third-party companies. Therefore, we do not have direct control over delivery times, cargo conditions, or potential losses. However, we will make every effort to assist with communication, provide documentation, and support tracking and claims throughout the process.

Our goal is always the same — to ensure your products arrive safely, punctually, and with peace of mind.

This policy outlines the shipping and delivery terms for OLED and other display products, 3D content solutions, and related services.

We provide full delivery documentation support for all products purchased from our company.

If you find any issues upon receiving the goods, please contact your logistics provider or insurance company immediately.

We will provide the necessary supporting documents, including:

• Commercial Invoice (CI) and Packing List (PL)

• Certificate of Origin or Factory Certificate

• Photos and video documentation

• Other materials you may require

This Shipping Policy should be read in conjunction with our After-Sales Service Policy.

If products are damaged or lost during transit, we will cooperate with you and the carrier or insurer to pursue reasonable compensation.

For full details, please refer to the After-Sales Service Policy.

If you need to change your delivery address, please contact us as soon as possible.

We will make every effort to accommodate changes before shipment.

Any additional costs resulting from address changes will only be processed after your confirmation.

If you prefer to arrange pickup by yourself, please schedule in advance.

We will prepare your goods at our warehouse or designated office and assist with the handover process.

If you use a third-party logistics provider, please confirm that they can deliver to your destination and handle customs clearance.

In cases of war, extreme weather, pandemics, or other force majeure events, we will promptly notify you and help coordinate with logistics partners to find alternative shipping solutions.

International orders may be subject to customs duties, import taxes, or clearance fees as required by local regulations.

We will do our best to provide complete customs documentation to facilitate a smooth process.

Should any delay or additional cost arise during customs clearance, we will assist in communication with logistics or customs authorities to minimize impact.

We always ensure that all products are packaged to meet international shipping standards, minimizing risk during transit.

If goods are damaged:

Please inspect your shipment upon receipt. If damage such as cracked screens or packaging defects is found, take clear photos immediately and report it to the carrier or insurance company.

We will promptly provide all required supporting documents (packing list, shipment record, photos, etc.) to assist your claim.

If goods are lost:

If tracking shows “delivered” but you did not receive the shipment, please contact the carrier immediately to initiate an investigation and file a claim.

We will provide shipment and delivery records as needed to help expedite resolution.

Once shipped, tracking numbers will be provided either by your designated freight forwarder or our logistics partner.

Tracking information will be available via email or the carrier’s official tracking system.

If you need assistance, we’re happy to help — simply provide the carrier’s name and tracking number, and we will liaise with the logistics provider on your behalf.

However, please note that the accuracy and timeliness of tracking data are ultimately the responsibility of the carrier.

Shipping costs are calculated based on the package’s size, weight, and destination.

For customized or bulk orders, shipping charges will be clearly stated in the quotation.

Unless otherwise agreed by contract, customs duties, VAT, and other import-related fees are borne by the recipient.

You may choose your own freight forwarder or use our recommended logistics partners.

Typical methods and estimated delivery times are as follows:

(a) Domestic Shipping

Standard delivery typically takes 3–7 business days after processing.

Expedited service is available upon request.

(b) International Shipping

Delivery time varies by destination and method:

• Express Delivery: approx. 3–10 business days

• Air Freight: approx. 5–15 business days

• Sea Freight: approx. 20–60 business days

Please note that customs clearance, weather, or global transport conditions may affect delivery schedules.

We will maintain active communication to keep you updated on shipment progress.

Customs Clearance & Delays

Delays may occur during customs clearance. We recommend reviewing your local import regulations in advance to avoid unnecessary holds.

In case of force majeure (e.g., weather, geopolitical events, or flight issues), we will assist in coordination and problem-solving.

Standard Orders

Once payment is confirmed, we will verify your order and arrange production within 1 business day.

Custom Orders

For customized projects such as 3D content design or music production, processing time varies depending on project complexity.

An estimated delivery schedule will be provided during quotation and confirmation.

Weekends & Holidays

Orders placed during weekends or public holidays will be processed on the next working day.

Once your order has been processed, you will receive an email confirmation with the estimated shipping time.

By placing an order for any product or service, you acknowledge that you have read and agreed to the terms and conditions outlined in this Shipping Policy.